jetbet's Privacy Policy

When opening an account at jetbet and when using our services, we collect various types of information. This information comes from two main sources — directly from you and automatically through our systems.

2.1 Information Collected Directly

The following information is provided by you directly to us:

• Full name, date of birth and gender
• Current address and nationality
• Mobile number and email address
• National ID card or passport number (for identity verification)
• Financial information such as bKash, Nagad, Rocket or bank account details — for transaction processing only
• Any messages or information you provide when contacting our support team

2.2 Automatically Collected Information

When you use the jetbet platform, certain information is collected automatically:

• IP address and device identifier information
• Browser type, operating system and screen resolution
• Login and logout times, pages visited and click patterns
• Transaction history, bet amounts and game session details
• Login-related data and security logs

2.3 Information Received from Third Parties

In some cases we may receive limited information about you from payment processors, identity verification agencies and fraud prevention services — but only to ensure the security of your account and transactions.

jetbet uses your information only for specific and legitimate purposes. Your information is not used beyond the purposes described below:

3.1 Account Management and Service Delivery

Your information is used to create, manage and keep your account active. Your identity and payment information are essential for processing deposits, withdrawals and betting activity. Transactions via bKash, Nagad, Rocket or bank transfer cannot be processed without identity verification.

3.2 Security and Fraud Prevention

We analyse information to protect your account from unauthorised access, detect suspicious activity and prevent fraudulent transactions. This is done in the interest of the financial security of all users.

3.3 Support Services

Our 24/7 live chat and email support team assists you in both Bengali and English. Your communication history with us is retained so that better service can be provided in the future.

3.4 Compliance with Legal Obligations

Where necessary to comply with lawful requests from authorities, court orders or legal obligations, we may retain and provide information.

3.5 Service Improvement and Personalised Experience

By analysing your preferences and usage patterns, we improve our platform and present relevant information and offers to you. Under jetbet's Responsible Gaming policy, we monitor players' gaming behaviour and take supportive measures when needed.

jetbet follows the highest industry standards to keep your personal information secure. SSL encrypted protection is used on our servers and for data transfers, keeping your sensitive information out of reach of third parties.

4.1 Technical Security Measures

• All sensitive data is transmitted using SSL/TLS encryption
• Passwords and financial information are stored in encrypted form — no staff member can read them directly
• Database access is under strict controls and only authorised staff can gain entry
• Regular security audits and system updates are conducted
• Unusual transactions or login attempts are monitored automatically

4.2 Data Retention Period

Your information is retained for as long as your account is active and, after the service ends, for as long as legally required. Information that is no longer needed after account closure is securely deleted or anonymised.

4.3 Response to a Data Breach

Should a data breach occur for any reason, jetbet will notify affected users as quickly as possible and take corrective action.

jetbet never sells, rents or exchanges your personal information. However, in specific circumstances we may share limited information with trusted third parties:

5.1 Payment Service Providers

The necessary information is shared with the relevant service providers to process transactions via bKash, Nagad, Rocket and bank transfer. This information is used solely for the transaction concerned.

5.2 Technology and Service Partners

We work with trusted technology partners for game software, platform-related technical services and customer support management. These partners are contractually bound to follow jetbet's privacy standards.

5.3 Legal Requirements

Upon receiving a court order or a lawful legal request from a government authority, we are required to provide the relevant information. Even in such cases, only the information requested is provided.

5.4 Business Restructuring

In the event of a business merger, acquisition or restructuring, user information may be transferred, but the new controlling entity will be obliged to maintain protections equivalent to this privacy policy.

Cookies and similar technologies are used to improve your browsing experience on the jetbet website and to ensure the platform functions correctly.

6.1 Essential Cookies

These cookies are essential for keeping your login session active, verifying security tokens and maintaining the basic functionality of the platform. Without them, jetbet cannot operate properly.

6.2 Functional Cookies

These cookies are stored for your language preferences, display settings and personalised experience. They create a consistent experience across each of your visits.

6.3 Analytics Cookies

We collect anonymous statistics to understand how our platform is being used. This information is used to improve the quality of our services and does not directly identify you.

6.4 Cookie Controls

Cookies can be disabled or deleted from your browser settings. However, disabling essential cookies may cause some jetbet services to not function properly.

jetbet believes you have the right to control your own information. Your key rights are described below:

7.1 Right to Access

You may request to know what information jetbet holds about you. We will provide you with a detailed summary within a reasonable time.

7.2 Right to Rectification

If your account contains incorrect or incomplete information, you may request that it be corrected. Some information can be updated directly in your account settings; otherwise, contact the support team for assistance.

7.3 Account Closure and Data Deletion Request

You may request the closure of your jetbet account and the deletion of your personal information. However, we may need to retain information related to legal obligations, existing claims or ongoing investigations for a specified period.

7.4 Opt Out of Marketing Communications

If you do not wish to receive our promotional emails or messages, you can change this preference from your account settings or through the support team. Essential account-related notifications cannot be turned off.

7.5 How to Exercise Your Rights

To exercise any of the above rights, please contact our support team. We will endeavour to respond to your request within 30 business days. For general questions, visit our FAQ page.

jetbet strictly prohibits anyone under the age of 21 from accessing and using its platform. We do not knowingly collect any information from minors.

Age verification is mandatory at the time of account creation. If we suspect that a minor has opened an account using false information, that account will be suspended immediately and the collected information will be deleted.

If a parent or guardian believes a minor has opened an account on our platform, please notify our support team immediately.

jetbet may update this privacy policy from time to time. Changes to services, the introduction of new technologies or legal requirements may result in amendments to this policy.

If any significant changes are made, we will notify you by email or through an in-platform notification. Continued use of jetbet after a change is made will be taken as your acceptance of the updated policy.

The date of each update will be noted at the top of this page. You are advised to review this page regularly. To learn more about jetbet, visit our About Us page.

If you have any questions, concerns or requests regarding this privacy policy, please get in touch with us. Our 24/7 live chat service is available in both Bengali and English.

To contact us by email: [email protected]

We are committed to responding to your request as quickly as possible. Any privacy-related concerns are treated as a priority by us. For general questions, our regular support channels are sufficient; use email for more complex matters.